vss55 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data vss55 collects from players in Bangladesh, how that data is used, how it is protected, and what rights you hold over your own information. We are committed to full transparency in every aspect of data handling.
Data Controller & Scope of This Policy
This Privacy Policy is published by vss55 ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting platform accessible at vss55.app. For the purposes of applicable data protection principles, vss55 acts as the data controller in respect of all personal information collected from players and visitors to the platform.
This Privacy Policy applies to all individuals who: register an account on vss55; visit any page of the vss55.app website; interact with vss55 through any communication channel, including live chat or email; or participate in any promotion, competition, or bonus programme offered by vss55. By using the vss55 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This policy should be read alongside our Terms & Conditions and our Responsible Gaming guidelines, both of which form part of the overall agreement between you and vss55.
Amendments to This Policy
vss55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made, we will notify registered account holders by email and post a prominent notice on the vss55 platform prior to the changes taking effect. The "Last Reviewed" date at the top of this document indicates when the policy was most recently updated. We encourage you to review this page periodically.
Information We Collect
vss55 collects personal data from you in several ways: directly when you register and use your account; automatically when you browse or interact with our platform; and from third-party sources where this is necessary to fulfil our legal obligations (for example, from payment providers for transaction verification). The categories of data we collect are described in detail below.
Identity & Registration Data
When you create a vss55 account, we collect the following information:
- Full legal name (as it appears on your official identification document)
- Date of birth (to confirm you are 18 years of age or older)
- Nationality and country of residence
- National ID card number, passport number, or other government-issued identifier submitted during KYC verification
- Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
Contact Data
- Email address (used for account verification, transactional notifications, and — with your consent — promotional communications)
- Mobile phone number (used for account security and, where applicable, bKash or Nagad payment linkage)
Financial & Transaction Data
- Payment method identifiers (e.g., bKash account number, Nagad account number, Rocket account number, bank account details)
- Deposit and withdrawal amounts in ৳BDT, transaction timestamps, and payment reference numbers
- Bonus issuance and wagering activity records
Technical & Device Data
- IP address and geolocation derived from IP
- Device type, operating system version, and browser type
- Session start and end times, session duration
- Cookie identifiers and similar tracking data (see Section 04)
Gameplay & Behavioural Data
- Game history: titles played, bet amounts, win/loss outcomes, RTP exposure
- Sports betting history: markets wagered, odds accepted, results
- Feature interactions: promotions viewed, bonuses claimed, responsible gaming tools activated
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, DOB, National ID | Registration form, KYC upload |
| Contact | Email, mobile number | Registration form |
| Financial | bKash number, deposit records | Payment gateway, transaction logs |
| Technical | IP address, device type | Automated (server logs, cookies) |
| Gameplay | Game history, bet records | Platform activity logs |
How We Use Your Data
vss55 processes your personal data only for defined, legitimate purposes. We do not process personal data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are set out below.
Account Management & Service Delivery
Your identity and contact data are used to create and maintain your vss55 account, verify your eligibility to play (including confirming that you are aged 18 or above), and deliver the core services of the platform — including access to casino games, sports betting markets, and payment functionality in ৳BDT.
KYC & AML Compliance
We are legally required to conduct Know Your Customer (KYC) checks on all account holders before processing withdrawals and, in certain risk scenarios, before allowing continued deposits. Your identity documents are used solely to satisfy these verification requirements. We also process transaction data for the purposes of anti-money laundering (AML) monitoring and suspicious activity detection.
Payment Processing
Financial data — including your linked payment method identifiers and transaction records — is processed to facilitate deposits and withdrawals in ৳BDT, to reconcile account balances, and to investigate any payment disputes that may arise.
Platform Security & Fraud Prevention
Technical and behavioural data is used to detect and prevent fraudulent activity on the platform, including the use of multiple accounts, bot-driven play, bonus abuse, and identity misrepresentation. IP address data and device fingerprinting are used as part of this fraud-prevention infrastructure.
Personalisation & User Experience
Gameplay and behavioural data allows vss55 to personalise your in-platform experience — for example, by surfacing cricket betting markets relevant to BPL or T20 fixtures you have previously engaged with, or by recommending slot games from providers such as Pragmatic Play or Spribe that match your play history. Personalisation is always subject to your privacy preferences.
Marketing Communications (Consent-Based)
Where you have explicitly opted in to receive marketing communications, we may use your email address or mobile number to send you information about promotions, bonuses, seasonal campaigns (for example, Eid or Pohela Boishakh offers), and new game launches. You can withdraw this consent at any time without affecting your account or your ability to play.
Responsible Gaming Monitoring
Gameplay and financial data is used to monitor for indicators of problem gambling behaviour in accordance with our Responsible Gaming commitments. Where such indicators are detected, vss55 may proactively contact you or apply account-level protections such as temporary deposit limits.
Cookies & Tracking Technologies
vss55 uses cookies and similar technologies (including local storage, session tokens, and pixel tags) to operate the platform, maintain session state, improve user experience, and gather aggregated analytics. This section explains how these technologies are used and how you can manage them.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device across page requests within a session (session cookies) or across multiple visits over time (persistent cookies). Cookies do not contain executable code and cannot access other files on your device.
Categories of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and enable core security features such as CSRF protection. These cookies cannot be disabled without breaking the platform.
- Functional Cookies: These cookies remember your preferences and settings (such as your preferred deposit method or responsible gaming limit settings) so that you do not need to reconfigure them on each visit.
- Analytics Cookies: vss55 uses first-party analytics tools to collect aggregated, anonymised data about how visitors use the platform — for example, which game categories attract the most traffic and which pages have the highest exit rates. This data is used to improve the platform and does not identify you individually.
- Security & Fraud-Detection Cookies: These cookies support our fraud-prevention systems by storing device fingerprint components (such as screen resolution, browser version, and timezone offset) used to identify unusual login patterns or multi-account activity.
Managing Cookies
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete cookies already stored on your device. Please note that disabling strictly necessary cookies will impair your ability to log in and use the vss55 platform. For instructions on managing cookies in your specific browser, refer to the browser's official help documentation.
Data Sharing & Third Parties
vss55 does not sell your personal data. We may share your data with carefully selected third parties only in the specific circumstances described below. In all cases, we require third-party recipients to process your data only for the stated purpose and to maintain appropriate security standards.
Payment Service Providers
To process deposits and withdrawals in ৳BDT, vss55 shares transaction-relevant data (such as your payment account reference and transaction amount) with our payment partners, including bKash, Nagad, Rocket, Upay, SureCash, and partnering banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers operate under their own privacy and security policies.
Game Technology Providers
Games hosted on vss55 are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. When you play a game from one of these providers, your gameplay session data (including bet amounts and outcomes) may be transmitted to and processed by the relevant provider's servers for the purpose of running the game and calculating results. These providers do not receive your full identity or contact data.
KYC & Identity Verification Partners
For the purposes of identity verification and document authentication, vss55 may engage specialist KYC verification service providers. These providers process your submitted identity documents on our behalf under strict data processing agreements.
Legal & Regulatory Disclosure
vss55 will disclose personal data to law enforcement agencies, regulatory bodies, or other authorised parties where we are legally required to do so, or where disclosure is necessary to protect the safety and security of the platform and its users. Such disclosures will be made in accordance with applicable legal requirements and to the minimum extent necessary.
Business Transfers
In the event that vss55 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the relevant successor entity as part of that transaction. In such circumstances, we will notify affected account holders and ensure that appropriate data protection safeguards remain in place.
Data Retention & Deletion
vss55 retains your personal data only for as long as is necessary for the purposes for which it was collected, and in compliance with applicable legal retention requirements. The following retention periods apply to the main categories of data we hold.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML / legal compliance |
| KYC Documents | Duration of account + 5 years post-closure | Regulatory obligation |
| Transaction Records | 7 years from transaction date | Financial record-keeping |
| Gameplay Logs | 3 years from last activity | Dispute resolution, responsible gaming |
| Marketing Preferences | Until consent withdrawn or account closed | Consent-based |
| Technical / Session Logs | 90 days rolling | Security & fraud prevention |
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data (which can no longer be linked to you personally) may be retained for statistical and analytical purposes indefinitely.
Account Closure & Data Requests
If you close your vss55 account, we will cease active processing of your personal data for the purposes of service delivery. However, as outlined in the table above, certain categories of data must be retained for defined periods in order to satisfy our legal and regulatory obligations. You may request a full summary of data held about you at any time by contacting support@vss55.app.
Your Privacy Rights
As a vss55 account holder, you have a number of rights in relation to the personal data we hold about you. vss55 is committed to honouring these rights promptly and transparently. Your rights are summarised below.
Right of Access
You have the right to request a copy of all personal data that vss55 holds about you. Upon receipt of a valid data subject access request, we will provide a structured summary of your data within 30 days. There is no charge for a standard access request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic contact details (such as your email address or mobile number) directly through your account settings. For changes to identity data, please contact our support team with supporting documentation.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been processed unlawfully. Please note that erasure requests may be declined or partially fulfilled where retention is required by law — for example, to comply with AML record-keeping obligations.
Right to Restrict Processing
You have the right to request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing and we are assessing the grounds for that objection.
Right to Data Portability
Where data is processed by automated means on the basis of your consent or a contractual obligation, you have the right to receive that data in a structured, commonly used, machine-readable format.
Right to Object to Marketing
You have an absolute right to object to the processing of your personal data for direct marketing purposes. If you wish to stop receiving promotional emails or SMS messages from vss55, you can opt out at any time through your account settings or by contacting support@vss55.app. Opt-out requests are processed within 5 business days.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact our support team in writing at support@vss55.app. Please include your full name, registered email address, and a clear description of the right you wish to exercise and the specific data concerned. We may ask you to verify your identity before processing your request to ensure that data is not disclosed to an unauthorised party.
Contact & Data Enquiries
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way vss55 handles your personal data, please reach out to our support team. All privacy-related enquiries are handled by our dedicated compliance personnel.
Support & Privacy Contact
Our support team is available 24 hours a day, 7 days a week, and operates on Bangladesh Standard Time (BST, UTC+6). All communications are conducted in English.
- Email: support@vss55.app (plain text — not a clickable link)
- Response Time: Under 5 minutes via live chat during peak BST hours; within 24 hours for email enquiries
- Data Subject Requests: Responded to within 30 calendar days
- Language: English
Policy Review & Updates
This Privacy Policy is reviewed at least once per calendar year and whenever there is a material change in our data practices or applicable legal requirements. The most current version is always published at vss55.app/privacy-policy. We recommend bookmarking this page and reviewing it periodically to stay informed of any updates.
Your Privacy is Protected on vss55
Now that you understand how vss55 handles your data, explore everything our platform has to offer — from live cricket betting and HD casino tables to hundreds of slots, all transacted securely in ৳BDT. For players aged 18 and above only.